Job Information

Service King HR Operations Associate (Remote) in Dallas, Texas

Hiring position in the Dallas Metroplex

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Job Summary:

The Human Resources Associate will be responsible for day-to-day HR support to all teammates within region and/or market and for exemplifying the Service King culture and our core values. Generally operates with minimal supervision in performing a variety of administrative, operational and project-related activities. Responds to all incoming phone calls and tickets in the HR Operations mailbox and ticketing system delivering excellent customer service to our active teammates, former teammates and external sources. Performs tasks related to maintaining a system of record that are important to the organization for various legal, regulatory or corporate purposes. Exercises good judgment in resolving matters and understands when matters need to be escalated for decision and/or resolution. Processes and/or verifies related data, case/project notes in system(s) of record. Provides excellent customer service both internally and externally. Leveraging internal job aids and user guides, assists with training less experienced co-workers and colleagues. Interfaces regularly with external vendors.

Essential Functions:

  • Responsible for company multi-state onboarding process with the ability to prioritize and follow internal processes, including but not limited to New Hire data validation, Background maintenance, and I-9 compliance.

  • Ensures accurate data entry and/or approval through relevant operational controls.

  • Provides day-to-day support on HR-related queries from teammates and external sources.

  • Collaborates with colleagues across Service King to meet functional area objectives.

  • Performs varied administrative functions within a business unit or on a project to advance the work of the group.

  • Interprets company and internal administrative policies and procedures, pulling in the assistance of relevant SMEs, as applicable.

  • Identifies, reviews, researches and resolves relevant issues, identifying the need to escalate (and to whom) as appropriate.

  • Identifies the need for process improvements and/or process documentation.

  • Assists with HR special projects and perform other duties as assigned.

Qualifications:

  • Ability to adapt to changing business needs and/or work environment, multi-task in a fast-paced environment, and deal with ambiguity.

  • Must be well organized, detail oriented, process oriented, and can handle multiple priorities simultaneously.

  • Ability to identify and resolve problems in a timely manner, gather and analyze information proficiently, and appropriately escalate issues, and follow through.

  • Ability to maintain a high level of confidentiality and handle sensitive and confidential information in a discrete manner.

  • Stellar customer service with strong oral and written communications skills.

  • Adept at building rapport with teammates at all levels

  • Demonstrates accuracy and monitors own work to ensure quality.

  • Strong working knowledge in Microsoft Office suite: Outlook, Excel, and Word

  • Familiarity with ADP is a plus

  • Bilingual in Spanish a plus

Education:

  • High School Diploma or equivalent required

  • 2-3 years Outlook experience

Requisition ID: 23011

Category: Human Resources

Job Type: Full-Time