Job Information

Service King Associate Repair Planner/Autobody Appraiser/Collision Estimator in Fort Myers, Florida

Position Title: Associate Repair Planner

Reports To : General Manager

Our Company:

For over 45 years, Service King has been a collision repair operator of choice, with 335 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

Position Summary:

An Associate Repair Planner is responsible for completing the full estimatics and repair process post- vehicle teardown and ensuring quality repairs are provided in a timely manner.

The Associate Repair Planner will acquire a proficient understanding of collision repair estimatics. This position requires the ability to learn and communicate detailed repair processes to Parts Managers and Body Technicians. ARPs must demonstrate skills and competencies needed to work with major insurance carriers.

Responsibilities:

  • Review initial CFM estimates and write/lock final estimates: Review preliminary estimates completed by the Centralized File Management team, write complete estimates after full disassembly and damage evaluation, update CFM's estimates as needed, and lock final estimates

  • Collaborate with Parts Managers to source, order and track parts: Communicate with Parts Managers to ensure correct parts are ordered in a timely manner.

  • Conduct quality checks: Manage each repair throughout the process and ensure Service King's quality standards by performing in-process QC; Able to pull and review all data procedures for/with Body Technicians and conduct post scans

  • Ensure DRP compliance: Understand DRP guidelines regarding all aspects of the repair and conduct carrier specific audits.

  • Expand professional knowledge and skills: Complete required estimatics training for insurance carriers to learn the necessary skills required to move to the next level of the career path

  • Pre-close the final repair order: Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are completed

Competencies:

Core Competencies:

  • Teamwork – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting

  • Accountability – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for

  • Results Driven – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted

  • Sound Judgment – Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely

  • Customer Focus – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and

Specialized Competencies:

  • Attention to Detail – Ability to process detailed information effectively and consistently

  • Multi-tasking – Ability to work on and successfully complete many different tasks or projects at the same time

  • Stress Management – Ability to perform under pressure and in adversity

  • Written and Verbal Communication – Ability to provide clear, concise information in writing, via phone or in-person

  • Working Independently – Ability to perform tasks, take action and complete projects with little assistance or help of others

Position Requirements

Basic/Required:

  • Minimum of 1 years' Experience in automotive industry

  • Knowledge of collision repair process including high-level knowledge of insurance procedures and requirements

  • Ability to obtain licensing required by state

  • Minimum of 2 years' prior experience working in the collision repair industry

  • Proficient with Computers and other technology

  • Valid driver's license required

  • Legally authorized to work in the United States

Preferred:

  • Bilingual (Spanish)

  • Proficient knowledge and use of estimating software

  • Previous experience working in CCC ONE Total Repair Platform

Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Requisition ID : 26041

Category : Repair Planner

Job Type : Full-Time

Address : 12490 Metro Parkway Fort Myers, Florida United States