Job Information

Service King Production Manager/Shop Foreman in Humble, Texas

Position Title: Production Manager Department: Operations

Reports To: General Manager

Our Company:

For over 45 Years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

Position Summary:

The Production Manager is responsible for ensuring all shop processes run reliably and efficiently.

Requires technical expertise in collision repair, ability to manage repair process with Body Technicians in timely manner and be a strong communicator and team player.

Responsibilities:

Assign jobs: to Body Technicians and maintain proper job mix to ensure smooth production flow through all departments

Coordinate repairs: Coordinate supplements with Body Technicians and Repair Leader(s); coordinate sublet repairs

Review work with Technicians and support with issues/questions about repairs when needed

Ensure on-time delivery: Ensure production is moving as needed to meet timely delivery requirements

Maintain safe production environment: Ensure production space is safe and clean, i.e. properly maintained equipment and personal protective equipment usage

Perform Quality Assurance: Perform in person quality checks of work and be able to ensure vehicle repairs are completed timely in accordance with proper repair procedures (ALLDATA, OE guidelines, etc.)

Lead team: Ability to lead team of Body Technicians toward unified goals as discussed in daily/weekly meetings

Additional responsibilities as assigned Competencies:

Core Competencies:

Teamwork - Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.

Accountability - Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.

Results Driven - Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.

Sound Judgment - Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.

Customer Focus - Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

Specialized Competencies:

Analytical Ability - Ability to work with a large number of details and data; Ability to analyze and challenge details, data and facts prior to decision making in order to repeatedly make accurate decisions

Attention to Detail - Ability to process detailed information effectively and consistently

Multi-tasking - Ability to work on and successfully complete many different tasks or projects at the same time

Time Management - Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done

Written and Verbal Communication - Ability to provide clear, concise information in writing, via phone or in-person

Position Requirements:

Basic/Required:

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

Ability to supervise and motivate production personnel

Proficient with Computers and other technology

Must possess excellent organizational skills

Willingness to work evenings, weekends and holidays as needed

Legally authorized to work in the United States

Preferred:

Bilingual (Spanish)

I-CAR, ASE Certification

Previous experience working in CCC ONE Total Repair Platform

Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Requisition ID : 30281

Category : Operations Management

Job Type : Full-Time

Address : 450 FM 1960 Bypass Rd E Humble, Texas United States