Job Information

Service King Assoc Centralized File Manager- Remote (Remote) in Phoenix, Arizona

Hiring position in the Phoenix Metro or Denver Metro

Position Title: Associate CFM

Department: Central Estimating

Reports To: (Name of Manager)

Our Company:

For over 40 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

Position Summary:

The Associate Central File Manager (CFM) partners with on-site Repair Planners and Customer Experience Representatives to serve as the end-to-end process owner and single point of contact for each RO they are responsible for. The Associate CFM is specialized to specific insurance carriers and ensures quality estimates that meet or exceed compliance standards are provided.

This position requires knowledge of collision repair estimatics and the ability to communicate repair processes, while managing a moderate-volume of repair orders.


  • Conduct Customer Information Checks: Once the file is created, review customer information, signed work authorization and communication preference to ensure accuracy.

  • Conduct Visual Estimates & Supplements: Review photos uploaded by the shop, customer or carrier within the CCC One estimating system and write quality estimate or supplement based on photos and notes. Make parts selections and order accordingly.

  • Complete Parts Audits: Review parts invoicing to ensure parts invoices are posted in Service King's estimating platform accurately, request corrections to RO as needed

  • Partner with Location: Communicate with Repair Planners to ensure accurate files are completed. Direct CERs to communicate with customers and help CERs answer questions when technical expertise is required.

  • Ensure DRP compliance: Understand DRP guidelines regarding all aspects of the repair and conduct carrier specific audits.

  • Review RO for Carrier Compliance and Revenue Generating Opportunities: Review vehicle scanning compliance, allocation of labor, write off opportunities, collection of consumables. Ensure carrier compliance and make discretionary decisions on any changes to labor hours that are not accompanied by sufficient photos and documentation to substantiate the changes.

  • Closing of Repair Orders: Ensure RO is complete, accurate and follows all insurance DRP guidelines, standard operating procedures and regulatory compliance.

  • Resolve AR Issues (as needed): Interact with insurance carriers to ensure ARs are collected, track down payments that have been misapplied, and make collection calls and send emails as needed.


Core Competencies:

  • Teamwork – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.

  • Accountability – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.

  • Results Driven – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.

  • Sound Judgment – Makes good decisions by analyzing the situation, leveraging experience, and using available information; objectively evaluates problems, discovers root causes, and works toward timely resolution.

  • Customer Focus – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

Specialized Competencies:

  • Attention to Detail – need verbiage here

  • Time Management – need verbiage here

  • Stress Management – Ability to perform under pressure and in adversity

  • Clear Written and Verbal Communication – Ability to provide clear, concise information in writing, via phone or in-person

Position Requirements


  • Knowledge of collision repair process including high-level knowledge of insurance procedures and

  • requirements for a variety of carriers

  • 2 or more years of prior experience working in the collision repair industry

  • Proficient with using computers to input data and other relevant technology


  • Bilingual (Spanish)

  • Experience writing collision estimates in a fast-paced environment

  • Proficient knowledge and use of estimating software

  • Previous experience working in CCC ONE Total Repair Platform

Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Requisition ID: 25573

Category: Central File Management

Job Type: Full-Time