Job Information

Service King Shop Assistant/Autobody Parts Helper/Parts Assistant/Parts Runner in West Chester, Pennsylvania

Position Title: Shop Assistant

Reports To : General Manager

Our Company:

For over 45 Years, Service King has been a collision repair operator of choice, with 335 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

Position Summary:

Shop Assistant supports with the ordering, receiving, processing and monitoring of parts throughout the repair process. This position will work closely with the Parts Manager. This position also plays a key role in supporting the front of shop during peak hours by communicating with customers and completing ad hoc tasks as needed. This position requires strong attention to detail, organization and communication skills.

Responsibilities:

  • Monitor deliveries: Regularly track parts status and communicate with vendor on parts status as needed; Update Repair Planner accordingly

  • Receive and check in parts: Receive and mirror match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart

  • Inspect delivered parts for quality: Inspect parts for damage upon delivery within two hours of expected drop off

  • Return incorrect parts: Return incorrect parts immediately to the vendor

  • Support parts invoicing as necessary: Ensure parts invoices are posted daily in Service King's estimating platform

  • Complete vehicle intake (as needed): Learn the skills to complete basic mapping and take standard photo package as needed; Take/upload photos and customer info to Service King's Centralized Estimating team; Map damage areas with markers (not responsible for repair vs replace damage identification)

  • Review with customers and walk through high-level repair process and next steps (as needed): Greet customers by phone or in-person; educate customers about the collision repair process (high-level overview), including insurance claims information, processing and payment procedures

· Additional responsibilities as assigned

Competencies:

Core Competencies:

  • Teamwork – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting

  • Accountability – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for

  • Results Driven – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted

  • Sound Judgment – Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely

  • Customer Focus – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and

Specialized Competencies:

  • Attention to Detail – Ability to process detailed information effectively and consistently

  • Organization – Ability to arrange workplaces, materials in a systematic way

  • Stress Tolerance – Ability to perform well under pressure; ability to undertake multiple projects at one time without getting overwhelmed in a fast-paced environment

Position Requirements

Basic/Required:

  • High School Diploma or E.D.

  • Valid Driver's License

  • Legally authorized to work in the United States

  • Ability to read and understand instructions, and work orders

Preferred:

  • 6 months experience working at high-volume collision repair center

  • 6 months experience in a customer facing role

Physical Requirements/Working Conditions:

This role is based in a shop environment. During the repair process physical activity such as kneeling, bending, squatting, lifting above shoulders, standing for long periods of time is a part of daily activity. Also the role involves repetitive tasks involving manual dexterity and lifting heavy objects. Must be able to push/pull parts carts and cars with assistance.

Working environment consists of: Exposure to fumes, chemicals, dust, along with high levels of noise as well as regularly exposed to working near moving mechanical parts. Subject to weather conditions both inside and outside.

Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Requisition ID : 26606

Category : Shop Assistant

Job Type : Full-Time

Address : 1 Reservoir Road West Chester, Pennsylvania United States